FAQ - Frequently Asked Questions

About Our Oil Paintings: faq page image

Are your oil paintings hand-painted?

Yes, every oil painting of ours is 100% hand painted one brushstroke at a time by one of our experienced artists!

Do you have a guarantee and return policy?

Yes, we offer a 30 day money back satisfaction guarantee on your oil paintings, so there is no risk or headaches for you. If for any reason, you are not completely satisfied, you may return your oil paintings. Please visit the Our Guarantee section of our website for eligibility and to read more.

Are these prints or oil paintings you are selling? What is the difference between a hand-painted oil painting and a print?

Prints, also known as giclees, or digital or ink jet prints are actually machine or computer generated, made to look like an oil painting. What we offer is genuine hand-painted oil painting by an artist on canvas, painted one brushstroke at a time, the same way the masters have painted for centuries.

How close will the oil painting on the website look next to the oil painting I receive?

We have highly skilled and experienced artists who are able to beautifully reproduce any genre of oil painting. Our artists do not use printers to assist in the painting process. Since the oil paintings are completely hand-painted and not machine generated on an assembly line and because different computer screens may have different depictions of colors, there is always a slight variation between the reproduction and the original work of art. As such, each painting cannot be considered as an exact replica of the original painting, however, we can guarantee that our artists will work carefully and pay special attention to the features and details of each oil painting to make the reproduction as close to the original as possible.

How can you sell your oil paintings at these low prices?

We feel art should be affordable to everyone. With us you can buy direct at wholesale prices with no middleman and no obscene gallery mark up. We have a high-volume purchasing power, low overhead, non-brick and mortars approach. This includes low overhead and a high-volume purchasing power, so we are able to pass the savings onto our customers.

How are your oil paintings painted?

For a step by step guide through the painting process, please visit the Painting Process section of our website.

How can I search for oil paintings on your website?

To make our website easy to navigate and as user friendly as possible, we have several different methods to search for oil paintings on our website, which are as follows (with links):

Do you have original oil paintings?

Yes, we have a full collection of original hand-painted oil paintings that you will only see on our website, painted exclusively by our skilled artists. Please visit the Our Collection section to view these beautiful masterpieces.

If I am looking for a painting I cannot find on your website, can I have it painted?

Yes, we offer you the ability to acquire a custom hand-painted oil painting that you will be able to cherish for years to come. If there is something you are looking for that you are unable to find on our website, or if there is an oil painting that you see on our website, but want to have painted in either a custom size or with a custom change, let us know. Simply fill out the form on the Custom Orders page with no obligation and we can provide you with additional information and a price quote, which will include free shipping and handling for the custom hand-painted oil painting of your choice.

Please note, we cannot reproduce works of art that are under copyright. If you do not know if a work is still under copyright, you may still send us a Custom Order Quote Request and our copyright administrative staff will research this for you.

Can you paint a portrait of me or my family?

Yes, you can email us a photo and we can have one of our experienced artists paint you or your loved ones in an oil painting. Take your best wedding, celebration, or vacation photo and have it painted. Have a portrait of your children painted or we can paint an oil painting of your pet. We can also take two or more photographs and merge/combine them into one oil painting or take your photograph and put you in a famous painting scene by one of the old masters. The options are endless.

Can I have the orientation of a painting changed to meet my space requirements?

Yes, to meet your space requirements, our highly skilled artists can paint an oil painting that is regularly in a vertical orientation in a horizontal orientation, and vice versa. The artists are quite gifted at being able to make this type of change and still keep the painting beautiful by either adding or reducing some of the background of the painting to obtain the best outcome. There are many possibilities.

How can I place an order?

You can order online through our website, which is safe and secure. You can also call toll free from the U.S. or Canada to order at 1-888-988-9870 or from outside the U.S. and Canada phone 001-561-716-9134.

Is it safe to order online?

Yes, our website uses Secure Sockets Layer (SSL) technology to encrypt your payment data that is sent over the Internet. As you go through the checkout process your browser will display a safety symbol to let you know that your payment information is protected. If you are still concerned you can always order by calling our toll free number in the U.S. or Canada at 1-888-988-9870 or from outside the U.S. or Canada phone 001-561-716-9134. You can also pay by check or money order through the mail.

Can I purchase over the phone?

Yes, you can phone toll free from the U.S. or Canada to order at 1-888-988-9870 or outside the U.S. or Canada phone 001-561-716-9134.

How can I contact you?

You can contact us by any one of the following methods:

USA & Canada toll free: 1-888-988-9870
                   International: 1-561-716-9134

Email: info@artoyster.com

Mailing address:

9825 Marina Blvd., Suite 100
Boca Raton, FL 33428

Will I have to pay duties and taxes if I am outside located outside the U.S.?

International orders (orders outside the United States) may be subject to customs fees and import duties and taxes of the country where the order is being shipped. These charges are the recipient’s responsibility. The recipient is the importer of record and must comply with all laws and regulations of the country where the order is being shipped. Custom policies vary by country, so you should contact your local customs agency for more information.

 

What forms of payment do you accept?

We accept credit cards (Visa, MasterCard, AMEX, and Discover), PayPal, check or money order. We also accept debit, bank or ATM cards as long as they have the Visa or MasterCard logo.

Do I have to pay sales tax?

Only Florida residents pay sales tax, which varies depending on which county you are located in. Trade accounts located in Florida where we have received a current, signed copy of the Trade Account’s Annual Resale Certificate for Sales Tax do not have to pay sales tax.

Can I open a trade account?

Yes, if you are a gallery owner, art framer, interior designer or decorator, retail store or furniture business owner, home staging or real estate professional, architect or building contractor you can receive additional deep discounts and bonuses on oil paintings for resale when you sign up as a Trade Account. We have a responsive customer service team, over 40,000 oil paintings to choose from, free worldwide shipping and handling, a 30 day money back satisfaction guarantee, and custom oil paintings services available to meet your clients and customer’s needs. Sign up as a Trade Account by sending us your information from the Trade Account section of our website, or call us toll free in the U.S. or Canada at 1-888-988-9870 or from outside the U.S. or Canada at 001-561-716-9134, and we would be happy to explain the process.

If I order an oil painting with a frame, would it come ready to hang?

Yes, when you order an oil painting and frame from us, we stretch the canvas onto wood stretch bars, mount it into the frame, put the wiring on and provide you with hooks. So all you have to do is take it out of the box and hang it on your wall!

What is the difference between canvas stretching and gallery wrap?

Canvas stretching is where your oil painting canvas is stretched and stapled onto wooden stretcher bars, which is necessary before a painting is mounted into a frame. Gallery wrap is where the oil painting canvas is stretched onto 1.5” wooden stretcher bars where part of the finished painting edges are wrapped around and visible on the sides of the stretcher bars and the staples are on the back to give a finished appearance on the sides so you can hang your oil painting without a frame. We offer canvas stretching, gallery wrap and framing services for an additional charge if you wish.

How long will it take for my oil paintings to arrive?

We have thousands of oil paintings in stock and if your oil paintings are in stock, your order will usually ship within one to two business days. If we temporarily do not have your oil paintings in stock, please allow between four to six weeks to have your oil paintings hand-painted by one of our artists, dried, and shipped to you.

How are the oil paintings protected when shipped?

We are extra careful when shipping your oil paintings. If you choose not to purchase frames for your oil paintings, they will be shipped in a double wall protective shipping tube. If you purchase frames for your paintings, they will be carefully wrapped in bubble wrapping and placed in heavy duty double wall shipping boxes. See our Shipping Policy for additional details.

How much is shipping?

We offer free shipping and handling to our customers in the continental United States. For customers outside the continental United States, we offer free shipping and handling for unframed paintings. See our Shipping Policy for details about shipping framed paintings outside the continental United States.

Do you ship international orders?

Yes, we ship to any destination that either UPS, FedEx or U.S. Postal Service will deliver to, and shipping and handling is free worldwide! See our Shipping Policy for details.